i convinced my friends to buy half-life 2 back in the day, one of them lost his steam password but had the physical discs for the game as well as the CD key, called up steam support and they wouldnt do anything

Like, what a great way to treat first-time customers valve, especially when I was trying to tell my friends about how awesome your game was

Its amazing steam ever made it off the ground with the horrid quality of their customer service