any amount will help donate today to the stevey fund serious thread

[Autistic Spectrum]

call center's are where dreams go to die

call center's are where dreams go to die

i did objection handling in a call centre

They put the two who made the most sales onto objection handling and lucky me I was one of the two so basically in between making all the sales if they had an irate or complaining customer they would put the call through to me or this other chick, so in between my sales I could ramdomly have some really pissed off customer be dropped into my headset... if you want a soul destroying job try that. So what I would do would be like just quietly listen out all their abuse (if there were ever any gems I would write them down and I had a shame wall where the most horrendus or funniest stuff people would say to me I would write it down and put it on my shame display wall for a laugh) I would them tell them I understood why they were so upset or mad and that I would be mad or upset too if that had happened to me (not likely, these people were usually just psychos who had had a bad day and wanted to abuse someone), just basically when they had finally had it out try and sound like yeah I really understood (rubbish, some people would go full psycho over literally nothing) and that I wanted to make it right, then I would tell them because I valued them and wanted them to be happy as a "sorry for the inconveince" I could offer them, and this was just for them, 30% off their line rental or call charges for the next two years (this was actually just the standard deal, I just made it sound like a discount just for them to make up for their grievance) and would promptly sign them up to another 2 year contract, hang up the phone, laugh and say "sucker".