I never use Soft wax on the labia for this very reason. Works well for some people ... but i am not an advocate. So sorry this happened to you! The most incidents that show up in the ER from 'beauty procedures' are from waxing this area .... Hope you get better soon. I bet the girl feels bad and it will affect her confidence for a while ... but i also bet it won't happen again as she will be more cautious. Recover quickly..