Quote Originally Posted by timmy View Post
Whats the job description for L1 in the states?
Does it involve windows server and user management, o365, EAC, AD, Citrix, azure AD and vmware? Is that L1 in the states like here?
Yes, and other varied stuff. If that's all in place when you hire some L1, they can deal with simple scripted tasks, if they're able to follow directions (very important, not everyone can) and escalate as needed