Whats the job description for L1 in the states?
Does it involve windows server and user management, o365, EAC, AD, Citrix, azure AD and vmware? Is that L1 in the states like here?
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full metal merchant
- Join Date
- Sep 2008
- Location
- i daer you to make it out of ferguson alive
- Posts
- 19,567
05-30-2019*call centre crew*
*hate talking to people crew*
*get abused for a living crew*
*sexually harassed by hot women crew*
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DogManz
- Join Date
- Dec 2011
- Location
- Lud, Midworld
- Posts
- 99,256
05-31-2019No. L1 is the guy who answers the phone, opens the ticket, and asks if you've rebooted. You're doing a lower level sysadmin's job.
Originally Posted by timmy
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my weapons turn me into a
- Join Date
- Dec 2011
- Location
- every once in a while
- Posts
- 29,860
05-31-2019Yes, and other varied stuff. If that's all in place when you hire some L1, they can deal with simple scripted tasks, if they're able to follow directions (very important, not everyone can) and escalate as needed Originally Posted by timmy
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