Quote Originally Posted by timmy View Post
Whats the job description for L1 in the states?
Does it involve windows server and user management, o365, EAC, AD, Citrix, azure AD and vmware? Is that L1 in the states like here?
No. L1 is the guy who answers the phone, opens the ticket, and asks if you've rebooted. You're doing a lower level sysadmin's job.