Getting tired of customer service

[maks]

That lower sys admin shit is what they pay L1s to do. If they cannot, they're quickly eliminated. And no one cares, because it's known that these jobs are a dime a dozen. No one just answers the phone. I don't know what kind of luxury call centre you've dealt with.

what do junior admins do at your company if the L1s are doing their job?

what do junior admins do at your company if the L1s are doing their job?

I'm not talking about my company. I'm talking about when I actually worked as an L1. We did all that shit. L2 were engineers who would debug systems, recreate scenarios, work directly with software and hardware manufacturers
there were no junior admins. There was L1, team leads and supervisors, change and problem management, small group of engineers. There were also engineers who worked on the next version of our system.